Skip to main content
24/7 Emergency Service — We answer every call, day or night  ·  (289) 514-1836
Licensed & Insured Since 2008

About Emergency Repair Plumbers — GTA's Trusted Plumbing Team

For over 16 years, we've been the Greater Toronto Area's most reliable 24-hour plumbing company. Licensed, insured, and committed to exceptional service at every call.

16+

Years Serving the GTA

★★★★★

Google Reviews

24/7

Emergency Response

60 min

Average Response Time

OUR STORY

Our Story: 16 Years of Trusted Plumbing in the GTA

Emergency Repair Plumbers was founded in Toronto in 2008 to fill a gap the founders experienced firsthand: when homeowners have a plumbing emergency at 2 AM on a Sunday, they shouldn't have to call five companies and leave voicemails. Every call to Emergency Repair Plumbers is answered by a live dispatcher — not an answering service, not voicemail, not an automated menu. A real person picks up, takes the details, and dispatches a licensed plumber immediately.

We started with two licensed plumbers and a simple commitment: 60-minute response times across Toronto, honest pricing, and repairs done right the first time. That foundation proved to be exactly what GTA homeowners needed. Over the years, word spread — through neighbour recommendations, online reviews, and repeat calls — and we grew to serve the entire Greater Toronto Area. Today our technicians are strategically positioned across the GTA so we can reach any home, in any city, within 60 minutes of a call.

We've now completed over 10,000 service calls across every GTA city and neighbourhood — from Oakville in the west to Pickering and Oshawa in the east, from downtown Toronto condos to commuter towns north of the 905 belt. We've worked in century-old Victorian homes in Cabbagetown, pre-war bungalows in Etobicoke, and brand-new builds in Vaughan. Each one taught us something about the GTA's diverse housing stock and the unique plumbing challenges it presents. The founding principle hasn't changed since 2008: answer every call, arrive fast, fix it right the first time, and charge a fair price.

Emergency Repair Plumbers founding team in Toronto, Ontario
Licensed plumbing contractor performing necessary repairs — Emergency Repair Plumbers Toronto GTA
OUR MISSION

Our Mission: Reliable Plumbing Help When You Need It Most

Our mission is to be the most reliable plumbing company in the Greater Toronto Area. To us, reliability is not a vague marketing claim — it breaks down into three specific, measurable commitments we make to every customer:

1. Availability. We answer every single call, 24 hours a day, 365 days a year — including Christmas morning, New Year's Eve, and every long weekend. There is no after-hours voicemail at Emergency Repair Plumbers. When you call (289) 514-1836 at 3 AM on a statutory holiday, a live dispatcher answers and begins coordinating your service immediately. Plumbing emergencies do not respect business hours, and neither do we.

2. Transparency. We give you a price before we start work. That price is based on the job, not on how stressed you look or how late it is. Once we quote a price, it doesn't change unless you explicitly approve additional scope. We do not add surprise fees at the end of a job. If a repair turns out to be more complicated than initially diagnosed, we stop, explain the situation, give you an updated price, and let you decide how to proceed.

3. Accountability. Every job we complete comes with a one-year labour warranty. If something we repaired or installed fails within 12 months of our service call — through any fault in our workmanship — we return and fix it at no additional charge. No arguing, no fine print, no service fees. These aren't aspirational values on a poster; they are the standards our team is held to on every single call we take.

Emergency Repair Plumbers service vehicle ready to respond across the GTA
Emergency Repair Plumbers team during consultation — female and male plumbers serving Toronto GTA
LICENSING & INSURANCE

Fully Licensed & Insured — Ontario's Highest Standard

All Emergency Repair Plumbers technicians hold a current Ontario Certificate of Qualification in plumbing (trade code 306A), as required by the Ontario College of Trades. This is not a certificate awarded after a weekend course — it requires a completed apprenticeship program, thousands of logged work hours, and successful completion of a provincial examination. It is the legally mandated minimum standard to perform licensed plumbing work in Ontario, and every plumber on our team meets it.

Our gas line technicians — including Marcus Williams — hold valid TSSA G2 licences for gas fitting work, issued by the Technical Standards and Safety Authority. Gas work performed by anyone without a TSSA gas fitter licence is illegal in Ontario and can void your home insurance. We are fully compliant with all TSSA regulations and file the required documentation after every gas line job.

We carry liability insurance and maintain full WSIB (Workplace Safety and Insurance Board) coverage on all workers — protecting both our team members and our customers in the event of a workplace incident. We are registered with the City of Toronto Building Division and pull all required permits for water line, sewer, and gas work that legally requires them under the Ontario Building Code and municipal bylaws.

Every technician who joins Emergency Repair Plumbers undergoes a criminal background check before their first shift. We do not use subcontractors — every plumber who arrives at your door is a direct employee of Emergency Repair Plumbers, properly licensed, insured, and accountable to us and to you.

Ontario Certificate of Qualification 306A for licensed plumbers
Certified licensed plumber completing sink repair — Emergency Repair Plumbers Toronto customer service
OUR VALUES

The Values That Drive Everything We Do

Honesty First

We tell you what the problem is, what it costs to fix, and whether you actually need it fixed right now. We don't recommend unnecessary work, and we don't inflate prices based on urgency. If we diagnose a minor issue when you feared a major one, we tell you the truth — even if it means a smaller invoice. Our long-term reputation is worth more to us than a padded service call.

Speed Saves

Every minute a pipe is leaking, a drain is backed up, or your hot water is out costs you money, causes stress, and risks further property damage. Speed is not a bonus — it is part of the service. That is why we maintain strategic vehicle positioning across the GTA, stock parts on every truck, and train dispatchers to coordinate fast. A 60-minute response window is our standard, not our best case.

Quality That Lasts

We back our work with a one-year labour warranty because we are confident in how our technicians do the job. We use quality parts from trusted manufacturers, follow Ontario Building Code standards on every repair, and do not cut corners to speed up a job. A cheap fix that fails in six months is not a fix — it is a delay. We would rather do it properly once than come back and redo it for free.

Respect For Your Home

Our technicians wear shoe covers before entering, lay down floor and surface protection in the work area, and clean up completely before they leave. Plumbing work can be messy — we take full responsibility for that. Your home is not a job site to us; it is someone's living space that deserves to be left in better condition than we found it. Technicians who don't meet this standard don't stay on our team.

Trusted Emergency Repair Plumbers technician with pipe and spanner — GTA plumbing service
COMMUNITY & SERVICE AREA

Serving Every Corner of the Greater Toronto Area

Emergency Repair Plumbers is a GTA company — our technicians live in the same communities they serve. That is not a marketing line; it is a genuine operational advantage. When you call us from Scarborough at midnight, the plumber we dispatch likely lives nearby, knows the neighbourhood's road layout, and understands the types of plumbing systems common in that area. Local knowledge translates directly into faster arrival times and more accurate first-visit diagnosis.

Our technicians are positioned across the GTA so we can reach any home within 60 minutes. We serve every Toronto neighbourhood from the Beaches to Etobicoke, and every GTA city from Oakville in the west to Oshawa in the east, Newmarket in the north, and across the entire 905 belt — Brampton, Mississauga, Markham, Vaughan, Richmond Hill, Ajax, Pickering, and beyond.

We support our local communities in a meaningful way: we hire GTA tradespeople, source materials from local suppliers, and partner with the Toronto and Region Conservation Authority (TRCA) on flood protection awareness in vulnerable watershed communities along the Humber, Don, and Rouge rivers. Basement flooding is a serious problem in many GTA neighbourhoods, and we are committed to helping homeowners understand and implement protective measures like backwater valve installation.

We are also committed to sustainable plumbing practices. We routinely recommend water-efficient fixtures and tankless water heaters that reduce household water and energy consumption — not just because it is the right thing to do, but because it saves our customers money on utility bills over the long term.

Emergency Repair Plumbers team supporting the Toronto community
BY THE NUMBERS

16 Years of Verified Results

Since 2008, Emergency Repair Plumbers has built a track record GTA homeowners can verify — through reviews, credentials, and guaranteed work.

2008

Year Founded

10,000+

Service Calls Completed

15+

GTA Cities Served

100%

Licensed & Insured

1-Year

Labour Warranty on All Work

FAQ

Frequently Asked Questions About Emergency Repair Plumbers

How long has Emergency Repair Plumbers been serving Toronto?

Emergency Repair Plumbers has been serving Toronto and the Greater Toronto Area since 2008 — over 16 years of continuous operation. We were founded by master plumber James Mackenzie specifically to provide reliable, around-the-clock emergency plumbing service to GTA homeowners. Since then we have grown from a two-plumber operation to a full-service team covering every city in the GTA, while maintaining the same founding commitment to fast response, honest pricing, and quality workmanship. Read our <em><a href='/blog/' title='Plumbing Blog' aria-label='Plumbing tips and guides for Toronto homeowners'>plumbing blog</a></em> for expert advice and seasonal maintenance guides.

Are your plumbers employees or subcontractors?

Every plumber who arrives at your door is a direct, full-time employee of Emergency Repair Plumbers — not a subcontractor, not a freelancer, and not sourced through a third-party staffing agency. This matters for several reasons: our employees are trained to our standards, held to our code of conduct, covered by our liability insurance and WSIB, and have all undergone criminal background checks before joining the team. When you hire us, you know exactly who is responsible for the work.

What warranty do you offer on plumbing work?

All labour performed by Emergency Repair Plumbers is covered by a one-year workmanship warranty. If any repair or installation we completed fails within 12 months due to a fault in our workmanship, we return and correct the issue at no additional charge — no service fees, no diagnostic fees, no arguments. Parts and materials are covered by the manufacturer's warranty, which we help you navigate. The one-year labour warranty applies to every service call we complete, from a simple faucet repair to a full sewer line replacement.

Ready to experience the difference? Our licensed plumbers are standing by — call or message us now.
Trusted by 2,400+ GTA Homeowners Available Now — 24/7

Still Have a Plumbing Services Problem in Toronto & GTA?

Describe your plumbing services issue below and a licensed Toronto & GTA plumber will call you back in under 15 minutes — no answering service, no voicemail.

  • Licensed & Insured Master Plumbers
  • 60-Minute Emergency Response in Toronto & GTA
  • Real Plumber Answers — No Answering Service
  • Upfront Pricing Before Any Work Begins
  • 24/7 Service — 365 Days a Year Including Holidays

Limited Same-Day Spots Available Today

Our dispatch fills quickly — submit now to secure your slot.

Get a Free Quote in 15 Minutes

Takes 30 seconds to fill out. We'll do the rest.

— or call us directly —

(289) 514-1836

Live answer 24/7 — a licensed plumber picks up

🔒 Your information is 100% private. Licensed & insured in Ontario. No spam, ever.

Ready to Work With Toronto's Best Emergency Plumbers?

Join thousands of GTA homeowners who trust Emergency Repair Plumbers for fast, professional, guaranteed plumbing service.